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    •  Vergleichen Sie die Ressourcenabdeckungen der verschiedenen Anbieter untereinander
    •  Welche Metadaten werden angezeigt/geliefert?
    •  Welche Qualität haben diese Metadaten?
    •  Führen Sie Suchen nach Volltexten (wenn vorhanden), Schlagwörtern und Abstracts (wenn vorhanden) durch.
    •  Sind die Standardeinstellungen für die Suche angemessen?

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 Through this data, which portion of library resources are your patrons finding through the discovery service?
 What types of information are they accessing through other resources?
 Relevance Rankings:
 Understand which resources are rising to the top of their search results for given searches
 Run searches to discover if the vendor’s own data will appear at the top of the search results first or a combination of sources
 Testing:
 Identify the resources and tools through which you will gather testing data
 Build your network of resources, e.g., other colleagues who are using the same system, and solicit their advice when building test scenarios
 Maintain a working relationship with your subscription vendor and utilize their help in connecting you to other sources in your region
 Build your own scenarios based on patron feedback
 Build survey forms that display after patron search sessions
Discovery Services: A White Paper for TSLAC
Sponsored by the Texas State Library & Archives Commission Send comments to Amigos Library Services, discovery@amigos.org 32
 Follow-up with patrons via telephone or face-to-face interviews to capture the user experience
 Rely on focus group feedback to determine enhancements to the services
 Trends:
 Be aware of new developments or enhancements to your system.
 Collect information from the vendor, e.g., technical information, case studies from other institutions with the same patron demographic
 Attend seminars, conferences or other on-going focus group meetings
 Participate in focus groups that seek to improve your system’s operation